Question 1

How does SYNQ post to Facebook Marketplace?

Accepted Answer

SYNQ uses a secure desktop application that runs on your computer. You log into your Facebook account once through our app, and it handles all the posting automatically. Your credentials are stored locally on your machine—we never have access to your Facebook password.

Question 2

Is this allowed by Facebook's terms of service?

Accepted Answer

SYNQ automates the manual process of posting listings. You're logging into your own Facebook account and posting your own inventory. We recommend reviewing Facebook's Marketplace policies to ensure compliance with their current guidelines for your use case.

Question 3

What happens if Facebook changes their interface?

Accepted Answer

Our team actively monitors Facebook Marketplace for changes. When updates occur, we typically push fixes within 24-48 hours. Your subscription includes all updates at no additional cost.

Question 4

Can I edit listings before they're posted?

Accepted Answer

Absolutely. SYNQ syncs your inventory and prepares listings for review. You can edit titles, descriptions, prices, and photos before approving them for posting. You're always in control.

Question 5

What if a vehicle sells? How do I remove the listing?

Accepted Answer

When you mark a vehicle as sold in your inventory system, SYNQ automatically detects the change during the next sync and can mark the listing as sold on Facebook. You can also manually mark items as sold from the dashboard.

Question 6

Do I need to keep my computer running?

Accepted Answer

The desktop app needs to be running for posting and syncing to occur. However, you can schedule sync times and the app runs quietly in the background. Many dealers run it on a dedicated office computer.

Question 7

What inventory sources do you support?

Accepted Answer

SYNQ can scrape inventory from most dealer websites. If your site displays your inventory publicly, we can likely pull from it. During onboarding, we'll verify compatibility with your specific setup.

Question 8

Is there a contract or can I cancel anytime?

Accepted Answer

No long-term contracts. All plans are month-to-month and you can cancel anytime. Yearly billing gives you one month free (11x monthly), and you can still cancel renewal any time.

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