Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SYNQ ("Company," "we," "our," or "us") governing your access to and use of the SYNQ website, dashboard, desktop application, and all related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

You represent that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent.

2. Description of Service

SYNQ is an automotive marketplace automation platform that helps car dealerships manage and post vehicle inventory to Facebook Marketplace. The Service includes:

• Web Dashboard: A cloud-based interface for managing inventory, viewing analytics, and controlling posting operations.
• Desktop Application: A locally-installed application that handles Facebook authentication and automates the posting process.
• Inventory Scraping: Automated retrieval of vehicle data from your designated dealership website.
• Listing Management: Creation, editing, and sold-status updates for listings on Facebook Marketplace.

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to immediately notify us of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our sole discretion.

4. Acceptable Use

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only to post legitimate vehicle inventory from your authorized dealership.

4.2 Prohibited Conduct

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Post false, misleading, or fraudulent vehicle listings
• Use the Service to post vehicles you are not authorized to sell
• Attempt to circumvent any security measures or access restrictions
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to send spam or unsolicited communications
• Interfere with or disrupt the Service or its infrastructure
• Share your account credentials with unauthorized third parties
• Use the Service in a manner that violates Facebook's terms of service
• Resell, sublicense, or provide the Service to third parties

5. Facebook and Third-Party Platforms

5.1 Your Sole Responsibility

You are solely and strictly responsible for your use of Facebook Marketplace and compliance with Facebook's Terms of Service, Community Standards, Commerce Policies, and all applicable third-party platform rules. SYNQ provides workflow automation software that assists you in managing your inventory actions. You remain 100% liable and responsible for all content posted, data scraped, and actions executed through your Facebook account or third-party profiles.

5.2 Independent Software & No Affiliation

SYNQ is an independent software application and is not affiliated with, endorsed by, sponsored by, or in any way officially connected with Facebook, Meta Platforms, Inc., or any of their subsidiaries. All trademarks, service marks, trade names, product names, and logos appearing on the Service are the property of their respective owners.

5.3 Assumption of Risk & Platform Actions

You explicitly acknowledge and agree that third-party platforms (including Facebook) enforce automated rate-limits, anti-spam policies, security reviews, and terms of service at their sole discretion. SYNQ does NOT warrant, promise, or guarantee that your account will remain free from flags, restrictions, shadowbans, suspensions, review checkpoints, or account terminations. You assume all risks associated with automated interaction with third-party platforms.

5.4 Platform Interface & API Changes

Third-party platforms frequently alter their user interfaces, APIs, DOM structures, or enforcement policies without notice. While we make reasonable operational efforts to adjust the Service, SYNQ does not guarantee uninterrupted compatibility, continuous uptime, or error-free execution on any third-party platform.

6. Fees and Payment

6.1 Subscription Plans

The Service is offered on a subscription basis with various pricing tiers. Current pricing is available on our website. We reserve the right to change pricing with 30 days' notice to existing subscribers.

6.2 Billing

Owner-plan fees are billed in advance on the monthly or yearly interval you select. Each paid plan includes one Posting Account. Additional Posting Accounts are billed through a separate monthly subscription priced according to the owner's current plan, including when the owner plan is billed yearly. Adding a Posting Account or making an immediate plan change can create a prorated amount that is charged when you confirm. Stripe may issue separate invoices or receipts for the owner plan and Posting Accounts. Payment is processed by Stripe, and you authorize us to charge your designated payment method for all fees you confirm or otherwise incur under your subscription.

6.3 Free Trial

We may offer a free trial period. No credit card is required for the trial, and trial access ends unless you choose a paid subscription through checkout.

6.4 Refunds

Subscription fees are non-refundable except as required by law. If you cancel your subscription, you will have access to the Service until the end of your current paid-through period. Mid-cycle billing changes may create prorated charges or credits. Stripe applies credits to the related invoice or customer balance rather than automatically refunding them to your payment method.

7. Intellectual Property

7.1 Our Property

The Service, including all software, designs, text, graphics, interfaces, and code, is owned by SYNQ and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription.

7.2 Your Content

You retain ownership of your vehicle inventory data and listing content. By using the Service, you grant us a license to process, display, and transmit your content as necessary to provide the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Service will be uninterrupted, timely, error-free, secure, or free of bugs;
• Warranties regarding the accuracy, completeness, or reliability of any inventory data or listings;
• Warranties that the Service will meet your specific business requirements or financial goals;
• Warranties regarding ongoing compatibility with Facebook, Meta, or any third-party platform, or guarantees that account actions will remain undetected, unflagged, or free from platform restrictions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNQ, ITS FOUNDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, exemplar, or punitive damages;
• Loss of actual or anticipated profits, sales, revenue, data, goodwill, or business opportunities;
• Damages resulting from your access to, use of, or inability to access or use the Service;
• Any actions, penalties, warnings, restrictions, shadowbans, account checkpoints, or account terminations imposed by Facebook, Meta, or any third-party platform;
• Unauthorized access to, alteration of, or failure to store your data or session credentials;
• Any third-party conduct, statements, or content on or through the Service.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO SYNQ IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

10. Indemnification

You agree to defend, indemnify, and hold harmless SYNQ, its founders, owners, officers, directors, employees, agents, suppliers, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal and attorneys' fees) arising from or related to: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; (d) your violation of any third-party platform terms or policies (including Facebook/Meta terms); or (e) any content or inventory listings posted through your account.

11. Termination

11.1 By You

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period. Account deletion is separate from subscription cancellation: deleting the owner account immediately ends access for the owner and its Posting Accounts, cancels associated subscriptions, and does not create a refund or credit for unused time except where required by law.

11.2 By Us

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms.

11.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property, warranty disclaimers, indemnification, and limitations of liability.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

12.2 Arbitration

Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in English and held in the State of Delaware or remotely at the arbitrator's discretion.

12.3 Class Action Waiver

You agree that any disputes will be resolved on an individual basis and you waive any right to participate in a class action lawsuit or class-wide arbitration.

12.4 Statute of Limitations on Claims

YOU AGREE THAT ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATED TO THE SERVICE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

13. General Provisions

13.1 Force Majeure

SYNQ shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, telecommunications or internet failures, third-party platform interface or policy changes, server outages, power spikes, or governmental actions.

13.2 Data Backup & Loss Responsibility

You are strictly responsible for creating and maintaining independent backups of all your vehicle inventory data, images, pricing records, and listings. SYNQ has no liability for any loss, corruption, or deletion of user content or inventory data.

13.3 Independent Relationship

Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and SYNQ. Neither party has authority to bind the other.

13.4 Copyright & DMCA Takedown Policy

SYNQ respects intellectual property rights. If you believe any vehicle imagery or content available through the Service infringes your copyright, please send a written notice to legal@autosynq.io including: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material; (c) your contact information; and (d) a statement under penalty of perjury that you are authorized to act on behalf of the copyright owner.

13.5 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SYNQ regarding the Service and supersede all prior agreements.

13.6 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.7 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.

13.8 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at: